/* Destek talepleri (destek.edscad.com). Satır içi stil ve betik yok (CSP). */
:root { --koyu: #0A2A6B; --mavi: #1366D6; --acik: #19A7E8; --vurgu: #FFB020; --metin: #18212F; --soluk: #66758A; --cizgi: #E2E7EF; --zemin: #F5F7FB; --hata: #B42318; }
* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0; min-height: 100vh; color: var(--metin);
  font: 15px/1.55 "Segoe UI", system-ui, -apple-system, Roboto, Arial, sans-serif;
  background:
    radial-gradient(circle at 15% 10%, rgba(255,255,255,.14), transparent 45%),
    radial-gradient(circle at 85% 90%, rgba(25,167,232,.35), transparent 50%),
    linear-gradient(135deg, #0A2A6B 0%, #1366D6 60%, #19A7E8 100%) fixed;
}
a { color: var(--mavi); }
.kap { min-height: 100vh; display: flex; flex-direction: column; align-items: center; padding: 40px 16px 28px; }
.kart { width: 100%; max-width: 720px; background: #fff; border-radius: 20px; box-shadow: 0 24px 60px rgba(5,20,60,.35); overflow: hidden; }
.ust { display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 26px 34px 22px; border-bottom: 1px solid var(--cizgi); }
.logo { width: 190px; height: auto; display: block; }
.ust-alt { padding-top: 6px; border-top: 3px solid var(--vurgu); font-size: .76rem; font-weight: 700; letter-spacing: .14em; text-transform: uppercase; color: #5A6B7B; white-space: nowrap; }
section { padding: 24px 34px; }
h1 { margin: 0 0 6px; font-size: 1.55rem; font-weight: 700; letter-spacing: -.01em; color: var(--koyu); }
h2 { font-size: 1.02rem; font-weight: 700; margin: 0 0 14px; }
.giris p { margin: 0; color: var(--soluk); }
.soluk { color: var(--soluk); }
.kucuk { font-size: .82rem; }

/* Yardım kutuları */
.yollar { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; padding-top: 0; }
.yol { display: flex; gap: 10px; align-items: flex-start; padding: 12px 14px; border: 1px solid var(--cizgi); border-radius: 12px; background: var(--zemin); font-size: .84rem; color: #3A4659; }
.yol svg { width: 20px; height: 20px; flex: none; color: var(--mavi); margin-top: 1px; }
.yol b { display: block; color: var(--metin); font-size: .88rem; }

/* Form */
form.talep { border-top: 1px solid var(--cizgi); }
.izgara { display: grid; grid-template-columns: 1fr 1fr; gap: 16px 18px; }
.tam { grid-column: 1 / -1; }
label.etiket { display: block; font-weight: 600; font-size: .9rem; margin-bottom: 6px; }
.zorunlu { color: var(--hata); margin-left: 2px; }
.istege { color: var(--soluk); font-weight: 400; font-size: .8rem; margin-left: 4px; }
input[type=text], input[type=email], input[type=tel], select, textarea {
  width: 100%; font: inherit; color: var(--metin); background: #fff;
  border: 1px solid #CBD3DF; border-radius: 10px; padding: 11px 13px; min-height: 46px;
  transition: border-color .15s, box-shadow .15s;
}
textarea { min-height: 170px; resize: vertical; line-height: 1.5; }
select { appearance: none; background-image: linear-gradient(45deg, transparent 50%, #66758A 50%), linear-gradient(135deg, #66758A 50%, transparent 50%); background-position: calc(100% - 20px) 20px, calc(100% - 15px) 20px; background-size: 5px 5px; background-repeat: no-repeat; padding-right: 36px; }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--mavi); box-shadow: 0 0 0 4px rgba(19,102,214,.15); }
.ipucu { margin-top: 5px; font-size: .78rem; color: var(--soluk); }
.sayac { float: right; }
.tuzak { position: absolute; left: -10000px; width: 1px; height: 1px; overflow: hidden; }
details.metin { border: 1px solid var(--cizgi); border-radius: 10px; background: #FAFBFD; margin: 4px 0 12px; }
details.metin summary { cursor: pointer; padding: 11px 14px; font-weight: 600; font-size: .9rem; }
details.metin div { max-height: 260px; overflow-y: auto; padding: 4px 16px 14px; white-space: pre-wrap; font-size: .82rem; color: #2B3647; border-top: 1px solid var(--cizgi); }
.onay { display: flex; gap: 10px; align-items: flex-start; font-size: .9rem; cursor: pointer; }
.onay input { width: 18px; height: 18px; margin-top: 2px; flex: none; accent-color: var(--mavi); }
.dugme { display: inline-flex; align-items: center; justify-content: center; gap: 10px; width: 100%; min-height: 50px; padding: 13px 20px; border: 0; border-radius: 12px; cursor: pointer; font: inherit; font-size: 1.02rem; font-weight: 700; color: #fff; background: linear-gradient(135deg, #0A2A6B, #1366D6); box-shadow: 0 8px 20px rgba(19,102,214,.30); }
.dugme:hover, .dugme:focus-visible { background: linear-gradient(135deg, #0d3482, #1a74ea); }
.dugme:disabled { opacity: .7; cursor: progress; }
.dugme svg { width: 20px; height: 20px; }
.dugme-ikinci { width: auto; min-height: 40px; padding: 8px 16px; font-size: .88rem; color: var(--koyu); background: #fff; border: 1px solid #CBD3DF; box-shadow: none; }
.dugme-ikinci:hover, .dugme-ikinci:focus-visible { background: #F1F5FB; }
.gonder { margin-top: 18px; }
.uyari { display: flex; gap: 10px; align-items: flex-start; background: #FEF3F2; border: 1px solid #FECDCA; color: #912018; border-radius: 12px; padding: 12px 14px; margin-bottom: 18px; font-size: .9rem; }
.uyari svg, .basari svg { width: 20px; height: 20px; flex: none; margin-top: 1px; }

/* Takip */
.basari { display: flex; gap: 12px; align-items: flex-start; background: #ECFDF3; border: 1px solid #ABEFC6; color: #085D3A; border-radius: 12px; padding: 14px 16px; }
.basari b { display: block; font-size: .98rem; }
.baglanti { display: flex; gap: 8px; margin-top: 10px; }
.baglanti input { flex: 1; min-width: 0; font: .82rem ui-monospace, Consolas, monospace; min-height: 40px; background: #fff; }
.ozet-satir { display: grid; grid-template-columns: repeat(4, 1fr); gap: 10px; }
.ozet-satir div { padding: 10px 12px; border: 1px solid var(--cizgi); border-radius: 10px; }
.ozet-satir span { display: block; color: var(--soluk); font-size: .74rem; font-weight: 600; text-transform: uppercase; letter-spacing: .04em; }
.ozet-satir b { font-size: .92rem; word-break: break-word; }
.rozet { display: inline-block; padding: 2px 10px; border-radius: 999px; font-size: .8rem; font-weight: 700; }
.d-yeni { background: #FFF4DE; color: #A35F00; }
.d-islemde { background: #E8F1FE; color: #1250A8; }
.d-yanitlandi { background: #E5F6EC; color: #138A4B; }
.d-kapali { background: #EEF1F5; color: #4F5D70; }
.akis { display: flex; flex-direction: column; gap: 14px; border-top: 1px solid var(--cizgi); background: var(--zemin); }
.mesaj { max-width: 88%; padding: 12px 15px; border-radius: 14px; background: #fff; border: 1px solid var(--cizgi); }
.mesaj.musteri { align-self: flex-end; background: #EAF2FF; border-color: #CFE0FA; border-bottom-right-radius: 4px; }
.mesaj.destek { align-self: flex-start; border-bottom-left-radius: 4px; border-left: 3px solid var(--vurgu); }
.mesaj header { display: flex; gap: 10px; justify-content: space-between; font-size: .78rem; color: var(--soluk); margin-bottom: 4px; }
.mesaj header b { color: var(--metin); }
.mesaj p { margin: 0; white-space: pre-wrap; word-break: break-word; }
.yanit textarea { min-height: 120px; }
.kapali-not { font-size: .86rem; color: var(--soluk); margin: 0 0 10px; }
.gecersiz { text-align: center; padding: 40px 34px 44px; }
.gecersiz-ikon { width: 60px; height: 60px; margin: 0 auto 14px; border-radius: 16px; display: flex; align-items: center; justify-content: center; background: #FFF4DE; color: #B26A00; }
.gecersiz-ikon svg { width: 30px; height: 30px; }
.gecersiz p { margin: 0 auto 18px; max-width: 440px; color: var(--soluk); }
.gecersiz .dugme { width: auto; }
.dip { color: rgba(255,255,255,.8); font-size: .8rem; margin: 20px 0 0; text-align: center; }
.dip a { color: #fff; }

@media (max-width: 640px) {
  .kap { padding: 16px 10px 20px; }
  .kart { border-radius: 16px; }
  .ust { padding: 18px 20px 16px; }
  .logo { width: 150px; }
  section { padding: 18px 20px; }
  h1 { font-size: 1.3rem; }
  .yollar { grid-template-columns: 1fr; }
  .izgara { grid-template-columns: 1fr; }
  .ozet-satir { grid-template-columns: 1fr 1fr; }
  .mesaj { max-width: 100%; }
}
@media (max-width: 380px) { .ust-alt { display: none; } }
.ust-yok { padding-top: 0; }